A study of human capital performance of four-star hotel in Bangkok

Abstract

The purpose of this research is to (1) determine how employees perceive the human capital factors of education, experience and training as contributing to Business performance; (2) to determine how the managers perceive the human capital factors of education, experience and training as contributing to Business performance; (3) to identify the significant differences between the perception of the managers and employees regarding the human capital factors of education, experience and training.The total samples of eight hotels categorized as four start hotels are collected in Bangkok. In this study, quantitative method is applied by using survey questionnaire. The researcher constructed a questionnaire with 4 questions on profile of the respondents and for the perception of employees towards education, training and experiences. From the study, it is found that the employees perceived that educational qualification, experience and training contributing factors to business performance, and when ranked employees perceived that educational qualification ranked first then experience ranked second and training ranked third that can contribute to business performance. On the other hand, the manager of the hotels perceived experience as the most important factor that can contribute to business performance. The mangers perceived that experience ranked first then educational qualification ranked second and training ranked third that can contribute to business performance. Finally, there is no significant difference between the perception of employees and manager on human capital factors as contributing to business performance.