DSpace
 

DSpace at Bangkok University >
Graduate School >
Master Degree >
Independent Studies - Master >

Please use this identifier to cite or link to this item: http://dspace.bu.ac.th/jspui/handle/123456789/2876

Title: Positive factors affecting satisfaction toward sportswear department store A of customers in Bangkok
Authors: Chaiyot Norkaew
Keywords: Sportswear
Customer satisfaction
Department store
Bangkok
Issue Date: 24-Jan-2018
Publisher: Bangkok University
Abstract: The purpose of this research was to explore the positive influence of quality and preferences, fashion, price, sportswear attributes, sportswear salespeople, store atmosphere, role model influence, and credibility on customer satisfaction of sportswear department store A’s customers in Bangkok. The population of this study were the people who visited and shopped at the sportswear department store A in Bangkok. The sample of this research was 310 questionnaire respondents distributed at the sportswear department store A in the center area of Bangkok during 27th – 29th January 2017. The data was analyzed by using descriptive statistics and multiple regression analysis. The result were found that store atmosphere (β = .328), role model influence (β = .190) and credibility (β = .146) had positive influence on customer satisfaction at the significant level of .01. While quality and preferences, fashion, price, sportswear attributes, and sportswear salespeople had no positive influence on customer satisfaction.
Description: Independent Study (M.B.A.)--Graduate School, Bangkok University, 2017
Advisor(s): Penjira Kanthawongs
URI: http://dspace.bu.ac.th/jspui/handle/123456789/2876
Appears in Collections:Independent Studies - Master

Files in This Item:

File Description SizeFormat
chaiyot.nork.pdf5.59 MBAdobe PDFView/Open
View Statistics

Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.

 

  DSpace Software Copyright © 2002-2010  Duraspace - Feedback