A study of individual and managerial effectiveness: A case of employees of the Thai Life Assurance Association

Abstract

BACKGROUND OF STUDY Few, if any, of the dramatic challenges facing organizations can be handled effectively without a good understanding of human behavior both of oneself and others. Highly motivated and committed employees and managers are central to organizational success and effectiveness. Organizations fail or succeed, decline or prosper because of people-what people do or fail to do every day on the job. Effective organizational behavior is the foundation on which effective organizational action rests. Long-tern competitive advantage comes from the combined individual and team-based competencies of an organization’s employees, managers, and leader. Seven foundation competencies that are essential to future effectiveness as an employee, a professional, a manager, and /or a leader were examined in this study. The seven foundation competencies are self- competency, communication competency, diversity competency, ethics competency, across culture competency, team competency, and change competency. METHOD Results were obtained from the responses to a questionnaire of 231 employees from nine Thai Life Assurance companies, all members of the Thai Life Assurance Association. Subsequently, the data were analyzed using one-way ANOVA. RESULTS This study found that none of the seven employee competencies were related to work experience among of the Thai Life Assurance Association